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When your message is sent

Once you submit a message through this form, the details you provide are used only to respond to your enquiry. The information is not passed on to Mondial or any other casino operator, and it is not used for marketing purposes. Your message is treated as correspondence between you and this website, nothing more.

If your message concerns a complaint or a dispute with the casino, the details you supply may be used to help us understand the situation and, where appropriate, to prepare a summary of the issue. That summary may be shared with the operator only if you explicitly ask us to intervene on your behalf. Without your consent, your personal details stay with this site.

Feedback about the website itself

Feedback that points out an error, an outdated bonus term or a broken piece of information is read carefully and checked against the source. Corrections that are confirmed are applied to the relevant review page. Suggestions about missing sections or unclear wording are noted and considered when the site is next updated.

Criticism of a specific review is treated the same way: it is compared with the evidence we hold, and if the criticism proves valid, the page is amended. We do not alter reviews simply because an operator or a reader asks us to; changes are made only where the facts support them.

What to include in your message

To get a useful answer, include the name of the casino, the specific page or promotion your question refers to, and the date you encountered the issue. For complaints, add the account number you use at the casino and a short timeline of events. Without these details, we can only give a general response.

Do not send payment details, full bank account numbers or copies of identification documents through this form. If a dispute requires such evidence, we will tell you how to provide it securely at a later stage. Messages that contain abusive language or threats will not receive a reply.

Handling and retention

Messages are read by the editorial team only. They are not sold, shared or used to build a profile of you. Correspondence is kept for as long as necessary to resolve the enquiry, and then deleted.

This form is not a channel for urgent help. If you are struggling with gambling, do not wait for a reply here — contact a gambling support service directly, and if you have set up a self-exclusion with Mondial, that arrangement stands regardless of anything you write to us. This website does not accept responsibility for the casino's handling of your account.